Privacy Policy

At Neasden House Clearance, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable laws and regulations.

1. Introduction

We understand the importance of privacy and strive to maintain the trust and confidence of our clients. This policy explains our practices regarding the collection, use, and disclosure of your personal information when you use our services.

1.1 Purpose of the Policy

The purpose of this Privacy Policy is to:

Inform you about the types of information we collect.
Explain how we use and protect your information.
Outline your rights regarding your personal data.
Describe the procedures we follow in the event of a data breach.

2. Information We Collect

We collect information to provide and improve our services to you. This includes:

Personal Information: Name, address, phone number, email address.
Transactional Information: Details about the services you request and any payments made.
Technical Data: IP address, browser type, and operating system.
Usage Data: Information about how you use our website and services.

3. How We Use Your Information

Your information is used to:

Provide and manage the services you request.
Communicate with you about your account or transactions.
Improve our website and services through analysis and research.
Ensure compliance with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data in the following circumstances:

With Service Providers: Third-party vendors who perform services for us.
For Legal Reasons: If required by law or to protect our rights.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include encryption, access controls, and regular security assessments to prevent unauthorized access, disclosure, or destruction of your data.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: The right to request access to your personal information.
Rectification: The right to request correction of inaccurate data.
Erasure: The right to request deletion of your personal data.
Restriction of Processing: The right to limit how we use your data.
Data Portability: The right to receive your data in a structured format.
Objection: The right to object to certain types of data processing.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These tools help us understand how you use our site and tailor our services to better meet your needs.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are intended for individuals over the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers comply with applicable data protection laws.

13. Third-Party Service Providers

We engage third-party service providers to support our operations. These providers are contractually obligated to protect your personal information and are restricted from using it for any other purposes.

14. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Performance of a Contract: Processing is necessary for the performance of a contract with you.
Legal Obligation: We are required to process your data to comply with the law.
Legitimate Interests: We have a legitimate interest in processing your data for our business purposes, provided it does not override your rights.

15. Automated Decision-Making and Profiling

We do not employ automated decision-making processes or profiling that significantly affects you. Any decisions impacting you are made based on your interactions with our services and direct inputs.

16. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy and ensuring compliance with privacy laws.

17. Third-Party Advertising

We do not engage in third-party advertising on our website. However, if we do in the future, we will update this policy to reflect such practices.

18. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you and the appropriate authorities promptly, in accordance with legal requirements.

19. Your Consent

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

20. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable in our jurisdiction. Any disputes arising from this policy will be resolved in the relevant courts of our area.

21. Feedback and Questions

If you have any questions or feedback regarding this Privacy Policy, please feel free to reach out to us through our official communication channels.

21.1 Your Feedback Matters

We value your input and continually strive to improve our privacy practices. Your feedback helps us ensure that we meet your expectations and comply with regulatory requirements.